Nice Ltd. (NICE)

Overview

NICE Ltd., headquartered in Ra'anana, Israel, is a global provider of cloud platforms designed for AI-driven digital business solutions. It has a rich history since its founding in 1986, evolving from NICE-Systems Ltd. to NICE Ltd. in June 2016. The company stands out for offering advanced technological solutions aimed at enhancing customer engagement, ensuring compliance, and facilitating the effective management of digital evidence. Serving a wide range of industries worldwide, NICE Ltd. specializes in leveraging artificial intelligence and cloud computing to meet the dynamic needs of modern enterprises.

Products and Services

• CXone:

  A pioneering cloud-native, open platform designed to streamline customer experiences across multiple channels. CXone delivers comprehensive customer engagement capabilities with flexibility and scalability.

• Enlighten:

  As an advanced AI engine, Enlighten is tailored for the customer engagement market, fostering enhanced interactions and insights into consumer behavior.

• Smart Self Service:

  This suite of solutions empowers organizations to construct intelligent, automated conversations driven by customer data, ensuring timely and relevant self-service options.

• Journey Orchestration:

  NICE Ltd. offers sophisticated journey orchestration tools that enable seamless connection and routing of customers based on AI-driven insights, ensuring an efficient resolution of customer requests.

• Prepared Agent Solutions:

  These tools and solutions equip contact center agents with real-time guidance and alerts to enhance customer interactions and performance.

• Data Recording and Analytics:

  The company's comprehensive approaches to recording and analyzing both structured and unstructured data from customer interactions facilitate a deeper understanding of customer needs and behaviors.

• NICE Evidencentral:

  This digital evidence management platform serves public safety, emergency communications, law enforcement, and criminal justice sectors by streamlining data collection and management processes.

• X-Sight:

  An open and flexible AI-driven cloud platform tailored for the financial sector, focusing on crime prevention and compliance management.

• Xceed:

  A comprehensive cloud platform that offers solutions for anti-money laundering (AML) and fraud prevention, particularly designed for small and mid-sized organizations seeking robust compliance capabilities.

• Data Intelligence Solutions:

  These solutions empower organizations to transform raw data into actionable intelligence, aiding in the prevention and detection of financial crimes in real time.

• Money Laundering and Fraud Prevention:

  NICE Ltd. offers technologies and analytics designed to help organizations comply with capital markets and anti-money laundering regulations, minimizing the risk of financial crimes.

• Intelligent Investigations:

  The solution provides tools for conducting thorough investigations, improving the detection and prevention of financial and other types of crimes.

• Self-Service Solutions:

  These offerings include self-development and customization capabilities, allowing organizations to tailor solutions to their specific operational needs.