Nice Call Public Company Limited - Non Voting Depository Receipt (NCP.R)

Overview

Nice Call Public Company Limited specializes in providing comprehensive contact center solutions, emphasizing telephone-based product sales, and supporting various other contact channels. Established in 2023 with its headquarters located in Bangkok, Thailand, the company focuses on delivering quality inbound and outbound communication services, alongside upselling and support for online shopping platforms. Through its innovative approaches, Nice Call Public Company Limited aims to enhance customer engagement and satisfaction for businesses across diverse industries.

Products and Services

• Inbound Services: These services are designed to efficiently manage incoming calls from customers. This includes handling queries, providing information, and resolving issues or complaints. Nice Call Public Company Limited employs skilled agents to ensure high-quality customer service and support.
• Outbound Services: The company's outbound services focus on reaching out to potential or existing customers. This could involve marketing calls, customer satisfaction surveys, or reminder calls. Outbound services are critical for businesses looking to expand their customer base or maintain close relationships with their clients.
• Upselling Services: Nice Call specializes in upselling, a technique used to encourage customers to purchase more expensive items, upgrades, or other add-ons in an effort to make a more profitable sale. This service is particularly beneficial in increasing revenue per customer interaction.
• Online Shopping Support: Recognizing the significance of e-commerce, Nice Call offers dedicated support for online shopping platforms. This includes assisting customers with orders, payments, shipment tracking, and returns. The goal is to provide a smooth online shopping experience for customers, thereby increasing customer loyalty and satisfaction.