Harte-Hanks Inc. (HHS)

Overview

Harte Hanks, Inc., founded in 1923 and headquartered in Chelmsford, Massachusetts, positions itself as a premier customer experience company operating both in the United States and internationally. The essence of its operation revolves around leveraging data and insights to craft compelling marketing strategies and narratives that resonate with target audiences across a myriad of industries. By harnessing an array of services designed to engage, inform, and convert potential customers into loyal brand advocates, Harte Hanks, Inc. distinguishes itself through its commitment to bridging the gap between companies and consumers by delivering personalized, omnichannel customer experiences.

Products and Services

Harte Hanks, Inc. offers a comprehensive suite of services tailored to refine and enhance customer interaction across various touchpoints. These services include:

• Data and Analytics: This encompasses audience identification, profiling, segmentation, prioritization, predictive modeling, and data strategy formulation—essential components for understanding and targeting potential customers effectively.
• Research: Involves deep dives into customer behaviors, market trends, competitor analysis, and brand capabilities to inform strategic decisions.
• Strategy: The company specializes in crafting and executing omnichannel marketing, demand generation, and customer experience programs designed to reach consumers across multiple platforms seamlessly.
• Creative and Content: Offers innovative creative concepts and the creation of compelling messaging and content assets designed for a variety of channels, including print, broadcast, digital, social, and mobile.
• Marketing Technology: Encompasses services like website and app development, e-commerce enablement, database management, marketing automation, and architectural solutions for marketing platforms.
• Digital and Multi-Channel Marketing Execution: Executes comprehensive programs and campaigns across numerous channels to engage multiple audiences effectively.
• Demand Generation and Account Based Marketing: Focuses on generating leads and tailoring marketing efforts to specific accounts for a personalized approach.
• Managed Marketing Services: Offers ongoing support for companies seeking to outsource their marketing efforts, ensuring consistent engagement and brand presence.
• Product, Print-on-Demand, and Mail Fulfillment Services: Includes bespoke printing services, product recall management, and the distribution of promotional materials.
• Custom Solutions: Tailored solutions for audience engagement, targeting, support for events, and employee appreciation initiatives.
• Third-party Logistics and Freight Optimization Services: Provides logistical support and optimizes freight operations to ensure product and material deliveries are efficient and cost-effective.
• Inside Sales Outsourcing: An outsourced sales service for B2B enterprises and SMEs aiming to extend their sales reach without incurring the overhead of internal sales teams.
• Lead Generation Services: Strategies and executions to captivate interest and convert prospective leads into sales opportunities.
• Sales Play Development: Crafting sales strategies and methodologies to enhance the effectiveness of sales efforts, complemented by self-service solutions like interactive voice response systems and online help centers.