ServiceNow Inc. (NOW)

Overview

ServiceNow, Inc., founded in 2004 and headquartered in Santa Clara, California, is a leader in providing end-to-end intelligent workflow automation platform solutions for digital businesses around the globe. Initially known as Service-now.com, the company rebranded itself to ServiceNow, Inc. in May 2012. It has established a robust presence across North America, Europe, the Middle East and Africa, Asia Pacific, and beyond. ServiceNow operates the Now platform, a comprehensive suite for digital transformation through artificial intelligence, machine learning, robotic process automation, process mining, performance analytics, and a range of collaboration and development tools. The company caters to various sectors including government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products, distributing its solutions via service providers and resale partners.

Products and Services

• Asset Management, Cloud Observability, and Integrated Risk Management:

  These offerings facilitate comprehensive oversight and management of corporate assets, cloud-based environments, and associated risks, respectively. They ensure that businesses have full visibility and control over their physical and digital resources, along with the ability to anticipate and mitigate potential risks.

• IT Service Management Applications:

  This suite of products provides enterprises with the tools necessary for effective IT service management, catering to the needs of employees, customers, and partners alike.

• Strategic Portfolio Management:

  A set of products designed to assist enterprises in managing their strategic portfolios, ensuring that organizational initiatives are aligned with business objectives.

• IT Operations Management:

  This product connects a customer’s physical and cloud-based IT infrastructure, facilitating seamless IT operations management across diverse environments.

• IT Asset Management and Security Operations:

  ServiceNow offers solutions for managing IT assets effectively and for enhancing security operations by integrating internal and third-party security data and systems.

• Integrated Risk Management and ESG Management:

  These products are geared toward managing various risks and resilience, and for governing environmental, social, and governance (ESG) criteria within organizations.

• Human Resources, Legal, and Workplace Service Delivery Products:

  These offerings are designed to streamline HR, legal processes, and workplace services, enhancing efficiency and employee satisfaction.

• Customer Service Management and Field Service Management Applications:

  ServiceNow provides solutions to improve customer service and field service operations, aiming to boost customer satisfaction and operational efficiency.

• App Engine and Automation Engine:

  The App Engine enables custom application development on the Now platform, while the Automation Engine offers advanced workflow and process automation capabilities.

• Platform Privacy and Security Product and Source-to-Pay Operations:

  These products ensure the privacy and security of the Now platform and streamline the source-to-pay process, respectively.