Eclerx Services Ltd. (ECLERX)

Overview

eClerx Services Limited is a global entity specializing in business process management, automation, and analytics services, with a presence in several countries including Australia, Canada, Germany, India, Italy, Netherlands, Philippines, France, Singapore, Thailand, the United Kingdom, and the United States. Founded in 2000 and headquartered in Mumbai, India, the company caters to a diverse range of industries such as financial services, cable and telecommunications, retail, fashion, media and entertainment, manufacturing, travel and leisure, software, and high-tech. eClerx focuses on delivering comprehensive solutions for customer experience program implementation, technical operations, omnichannel customer support, advanced analytics, and enterprise business intelligence among other services. Through its operations, eClerx aims to improve business process optimization, and customer interaction while ensuring the delivery of significant value to its stakeholders.

Products and Services

• Roboworx:

  A robotic process automation solution designed to automate repetitive tasks, thereby improving efficiency and reducing operational costs.

• Q-Clips application:

  An online, SaaS-based repository of customer interactions. This customizable application is utilized to train agents, enhancing the customer experience by providing them with ready access to interaction histories.

• AI-powered chatbots:

  Chatbots enhanced with artificial intelligence to offer real-time customer support, ensuring queries are handled promptly and effectively, thereby improving customer satisfaction.

• Workforce manager tool:

  This multifaceted solution provides end-to-end and lifecycle tracking of work orders, equipment, invoicing, payroll, warehouse management, and key performance indicators (KPIs), optimizing operations and resource planning.

• Webassure:

  Quality assurance testing for web applications, ensuring that they are reliable, secure, and performant, thereby enhancing the overall user experience.

Apart from these technology products, eClerx Services Limited delivers a vast array of services including customer experience program implementation solutions for business process optimization, field technical operations services, omnichannel customer support services, and advanced analytics and business intelligence solutions. The company also excels in providing operations support, technology solutions, data analytics and reporting, customer experience, consulting services, data management, analytics and insights, digital marketing operations, and creative services. Furthermore, eClerx offers specialized support for the financial sector with derivative trade support, cash securities operations, regulatory compliance, data management, document management, and analytics solutions, showcasing its versatile capability to cater to a wide range of business needs.