Facing declining customer visits, Starbucks is set to embark on a restorative journey to reclaim its identity and enhance the overall experience. During the company's fourth-quarter and full-year earnings call Wednesday (Oct. 30), CEO Brian Niccol outlined a plan to refocus the company on its core identity.
Starbucks wants to curb chaotic and complex mobile orders. CEO Brian Niccol announced that "common sense" guardrails will soon be put on app customizations.
Although the revenue and EPS for Starbucks (SBUX) give a sense of how its business performed in the quarter ended September 2024, it might be worth considering how some key metrics compare with Wall Street estimates and the year-ago numbers.
Starbucks Corporation. (NASDAQ:SBUX ) Q4 2024 Earnings Conference Call October 30, 2024 5:00 PM ET Company Participants Tiffany Willis - VP of IR Brian Niccol - Chairman and CEO Rachel Ruggeri - EVP and CFO Conference Call Participants Jeffrey Bernstein - Barclays Sara Senatore - Bank of America Brian Harbour - Morgan Stanley John Ivankoe - JPMorgan David Tarantino - Baird Andrew Charles - TD Cowen David Palmer - Evercore ISI Christine Cho - Goldman Sachs Jon Tower - Citi.
"Our financial results were very disappointing, and it is clear we need to fundamentally change our strategy to win back customers and return to growth," Niccol said.
Starbucks customers who prefer non-dairy milk will soon start saving a bit of change when ordering from the coffeehouse chain, as Starbucks announced Wednesday it will remove its extra charge for dairy substitutes next week.
Improving the mobile ordering experience at Starbucks is high on Brian Niccol's immediate to-do list as he takes the CEO reins at the Seattle coffee giant.
Starbucks (SBUX) came out with quarterly earnings of $0.80 per share, in line with the Zacks Consensus Estimate. This compares to earnings of $1.06 per share a year ago.
Starbucks will stop surcharges on non-dairy milk ahead of the holidays. CEO Brian Niccol announced the change during a Wednesday earnings call.
Starbucks will eliminate the extra charge for dairy alternatives after years of pleading from customers. In recent months, the coffee giant's higher prices have scared away some of its occasional customers.
Starbucks (SBUX) reported declining sales in its most recent quarter, ending its fiscal year on a down note.
Starbucks' new CEO, Brian Niccol, is set to lay out plans to turn around the struggling coffee chain. "It is clear we need to fundamentally change our strategy to win back customers," he said Wednesday.