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Overview

Genpact Limited, headquartered in Hamilton, Bermuda, specializes in providing a wide array of business process outsourcing and information technology services across various geographical locations including India, other parts of Asia, North and Latin America, and Europe. The company caters to diverse sectors through its three main operational segments: Financial Services; Consumer and Healthcare; and High Tech and Manufacturing. Established in 1997, Genpact has evolved to offer a comprehensive range of services aimed at enhancing operational efficiency and driving business transformation for its clients around the globe.

Products and Services

Under its suite of services, Genpact provides:

• Financial Services: This segment encompasses a broad spectrum of services such as collections, customer service, mortgage origination, compliance services, and wealth management operations support. Additionally, it includes financial crime and risk management, underwriting support, new business processing, policy administration, and claims management for improving operational efficiency in the financial sector.
• Consumer and Healthcare: Services offered in this segment focus on demand generation, supply chain planning and management, pricing and trade promotion management, as well as order management. It also specializes in healthcare by providing comprehensive claim lifecycle management, revenue cycle management, health equity analytics, and care services to enhance consumer and patient engagement.
• High Tech and Manufacturing: This segment delivers industry-specific solutions including trust and safety services, advertising sales support, and customer care support. It also offers direct and indirect procurement, logistics, field, aftermarket support, and engineering services tailored for the high-tech and manufacturing sectors.
• Digital Operation Services: Genpact aids companies in their digital transformation journey through a host of services that streamline operations and harness the power of technology for business growth.
• Data-tech-Al Services: The company utilizes data, technology, and analytics to deliver insights that drive intelligent operations, enabling clients to have a competitive edge in their respective markets.
• Finance and Accounting Services: This category includes but is not limited to accounts payable, invoice-to-cash, record to report, financial planning and analysis, and enterprise risk and compliance services. Genpact also offers CFO advisory services aiming at enhancing financial operations and governance.
• Supply Chain, Sourcing and Procurement Services: Genpact provides comprehensive supply chain solutions that are designed to improve the efficiency of procurement and logistics operations, ensuring the agility and resilience of the supply chain.
• Sales and Commercial, and Marketing and Experience Services: These services are focused on optimizing sales processes, enhancing customer experiences, and implementing effective marketing strategies to drive growth and customer satisfaction.
• Environmental, Social and Governance (ESG) Services: Genpact supports businesses in implementing sustainable practices and addressing ESG concerns through strategic advisory and operational support, aligning business goals with sustainability objectives.