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Overview

Firstsource Solutions Limited stands as a significant provider of tech-enabled business processes, offering its services across a vast geographical stretch that includes India, the United Kingdom, the United States, Asia, South Africa, the Philippines, Australia, New Zealand, and other global locations. Its operations span several key segments: Banking and Financial Services; Healthcare; Communication, Media and Technology; and Diverse Industries. Originally known as ICICI Onesource Limited, the company underwent a rebranding to Firstsource Solutions Limited in November 2006. With its incorporation in 2001 and headquarters in Mumbai, India, it operates as a subsidiary of RPSG Ventures Limited, delivering solutions across various sectors such as banking and financial services, healthcare, communications, media and technology, insurance, energy, and utilities.

Products and Services

• Banking and Financial Services:

Offers a comprehensive suite of solutions including customer acquisition, onboarding, transaction processing and payments, disputes and complaints management, bereavement and power of attorney services, fraud and financial crime mitigation, and account closure services. Additionally, lending services feature origination, post-closing, title, settlement, and quality control alongside due diligence services. Collections services are also provided.

• Healthcare:

Provides health plan services that cover claims operations, enrollment and billing, customer service, care coordination, credential provider services, data and network management, benefit coding, maintenance, coverage, Medicaid enrollment, prior authorization, medical coding, denial management and prevention, patient billing and collections, and receivables management.

• Communication Services:

Delivers sales and retention, tech ops, receivables and collections management, and generative AI services aimed at enhancing customer engagement and operational efficiency.

• Media/Edtech Solutions:

Offers content development and enrichment, learners support, student pre-registration and enrollment, and digital collections services, catering to the evolving needs of educational and media establishments.

• Services for Diversified Industries:

Includes retention and loyalty programs, meter-to-cash operations, crisis/contingency management, smart meter conversions, debt management, and complaints handling; all tailored to meet the specific needs of various industry sectors.

• Consulting Services:

Provides expert consulting services across its operations, ensuring clients receive bespoke solutions that address their unique challenges and objectives.