Salesforce Inc (NYSE:CRM, XETRA:FOO) has agreed to acquire customer agent company Fin for approximately $3.6 billion, a deal Wedbush says confirms the company is moving faster and more aggressively than most expected to lock up the agentic AI market. The move hasn't surprised analysts, who argue that with roughly $12 billion on its balance sheet and three billion-dollar-plus acquisitions completed in the past year alone, Salesforce is steadily shifting toward buying capability rather than building it.
Salesforce stock continues its strong downward trend this year, and is now hovering near its lowest level since 2023. CRM has plunged by 55% from its all-time high, with its market capitalization falling from $346 billion to $134 billion, a $212 billion wipeout.
Salesforce's record cash flows, rising margins and $50B buyback plan highlight its capacity to reward shareholders while investing in growth.
Salesforce remains a "Strong Buy," with robust fundamentals and aggressive AI investments despite recent underperformance and market skepticism. CRM delivered 13% YoY revenue growth to $11.1 billion, aided by the Informatica acquisition, and expanded GAAP operating margin by 130 bps. Management is optimistic for accelerated growth in H2, driven by Agentforce adoption and AI integration, while maintaining significant share repurchases.
Salesforce Inc (NYSE:CRM, XETRA:FOO) said on Monday it has agreed to acquire Fin, formerly known as Intercom, in a deal valued at approximately $3.6 billion, as the enterprise software giant looks to bolster its artificial intelligence agent capabilities. Fin's core product is an AI agent that handles customer service queries across channels including live chat, email, WhatsApp, SMS, phone, and Slack.
Salesforce stock rises after the software company announces a $3.6 billion deal to bolster its AI agent offerings.
Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous tech.
FIFA World Cup 2026 showcases AI across matches and operations, putting LNVGY, GOOGL, CRM, V and NVDA in focus for potential gains.
Salesforce said on Monday it had signed an agreement to acquire customer agent company Fin for about $3.6 billion.
Starboard Value, the activist hedge fund led by Jeff Smith, fully exited its positions in Salesforce (NYSE:CRM | CRM Price Prediction) and Autodesk (NASDAQ:ADSK) during the first quarter of 2026, disclosed in a 13F filed May 15, 2026.
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Salesforce delivered record Q1 FY2027 results, with $11.13B in revenue (+13.27% YoY) and non-GAAP EPS of $3.88 (+50% YoY), beating estimates. CRM's AI and data business ARR surged to $3.4B (+200% YoY), with Agentforce alone at $1.2B ARR (+205% YoY), signaling strong adoption and expansion. The company executed a $27.5B capital return, including a $25B accelerated buyback, reducing diluted share count by 10% YoY and raising FY2027 guidance.