Hyosung ITX Co., Ltd. (094280)

Overview

Hyosung ITX Co. Ltd, established in 1997 and headquartered in Seoul, South Korea, is a company dedicated to providing comprehensive business solutions. With a focus on IT solutions and services, the company plays a crucial role in the integration of various tangible and intangible products, including hardware, software, and network systems, supported by consulting, system design, and repair and maintenance services for a complete computing solution. Hyosung ITX is not only a leader in its home country but also a pivotal player in the global market, offering a wide range of services from smart factory solutions to contact center operations and cloud contact center solutions.

Products and Services

• System Integration: Combines hardware, software, and networks with consulting, systems design, repair, and maintenance for a comprehensive computing solution. This service helps businesses in achieving seamless integration of their IT infrastructure, enabling efficient and effective operations.
• Content Delivery Network: A distributed network service that optimizes the delivery of web content and video. This service ensures the fast and reliable delivery of content, improving user experience across the globe.
• IDC Services: Provides data center services that ensure the secure and efficient operation of businesses' critical infrastructure. These services include hosting, colocation, and cloud services designed to meet the needs of any business.
• Smart Factory Solutions: Offers an end-to-end solution encompassing research and design, procurement of raw materials, production, distribution, marketing, sales, management, and service. These solutions aim at transforming traditional manufacturing processes into smart factories leveraging IoT, AI, and other technologies.
• Contact Center Operations: Includes in-house services, full-outsourcing services, and tailored total services for the operation of contact centers, ensuring an efficient and responsive customer service structure.
• ASP Services for Contact Centers: Provides workspace, system infrastructure, and consultation apps for the contact center operations. This service helps businesses manage their customer communications efficiently without the need for significant upfront investment in infrastructure.
• Consulting Services: Offers a range of consulting services including the building of contact centers, operation diagnosis service, and solution consulting. These services are designed to enhance the efficiency and effectiveness of customer service operations.
• xTrmSolution: An integrated solution incorporating AI technologies for advanced data analysis and process automation. It includes text analysis technologies such as speech to text, natural language processing, and business process outsourcing, facilitating smarter decision-making.
• Cloud Contact Center Solution: Features RingCloud, a cloud-based service and call center solution that provides expanded messaging service, customer relationship management service, and AI service. This solution offers a scalable, flexible, and efficient approach to managing customer interactions.
• Display Solution Products: Offers a range of display solutions to various sectors including convention centers, commercial spaces, educational institutions, and public agencies. These solutions are designed to enhance the visibility of information and promote effective communication.