Upland Software Inc. (16U)

Overview

Upland Software, Inc., along with its subsidiaries, operates under the Upland brand name to deliver comprehensive cloud-based software applications across diverse geographical locations such as the United States, the United Kingdom, Canada, and other international markets. Originating in 2010, and initially known as Silverback Enterprise Group, Inc., the name transitioned to Upland Software, Inc. in November 2013. With its headquarters located in Austin, Texas, Upland Software specializes in offering a broad spectrum of software applications designed to facilitate organizations in efficiently planning, managing, and executing projects and work across various verticals including marketing, sales, contact center, knowledge management, project management, information technology (IT), business operations, human resources (HR), and legal sectors. Catering to a wide array of industries such as financial, consulting, technology, manufacturing, media, telecommunications, insurance, non-profit, healthcare, life sciences, retail, and hospitality, Upland Software serves a diverse clientele including corporations, government agencies, and small and medium-sized businesses.

Products and Services

Upland Software, Inc. offers a robust portfolio of cloud-based applications and professional services designed to empower organizations in various aspects of their operations:

• Project Management Software - Solutions designed to assist teams in planning, executing, and monitoring project progress to ensure timely and within budget delivery.
• Knowledge Management - Tools that facilitate the organization, sharing, and management of information within an organization, enabling improved collaboration and decision-making.
• Marketing and Sales Applications - Software that supports marketing and sales activities, helping to drive revenue growth through better management of leads, customer relationships, and campaigns.
• Contact Center Solutions - Applications that enhance the efficiency and effectiveness of call and contact centers through better customer service tools and analytics.
• IT and Business Operations - Systems designed to streamline IT and other business processes for improved operational efficiency.
• Human Resources - Tools to manage HR processes, including recruitment, performance management, and employee engagement.
• Legal Management Software - Applications that aid legal departments in managing their operations, compliance, and document handling more effectively.

In addition to these software applications, Upland Software also provides a comprehensive suite of professional services, which encompass implementation, data extraction, integration and configuration, and training services tailored to meet the unique requirements of each client. Moreover, the company places a strong emphasis on customer support services, ensuring that users of its applications receive timely assistance and guidance to realize the full potential of their investments.