Mobilus Corp. (4370)

Overview

Mobilus Corporation, established in 2011 and headquartered in Tokyo, Japan, is a technology support enterprise specializing in Software as a Service (SaaS) products designed primarily for contact centers. The company dedicates itself to enhancing customer communication through a variety of innovative solutions, integrating chat systems, chatbots, voice bots, and targeted content distribution. Mobilus Corporation's offerings aim to streamline operations and elevate the quality of customer service, ensuring a seamless experience across multiple channels for businesses worldwide.

Products and Services

• MOBI AGENT: This manned chat system is designed for customer support, providing real-time assistance to customers through a user-friendly chat interface. MOBI AGENT aims at facilitating direct and efficient communication between service agents and customers, enhancing the overall customer service experience.
• MOBI BOT: A sophisticated chatbot capable of creating a consistent customer experience through automated interactions. MOBI BOT leverages artificial intelligence to understand and respond to customer inquiries, providing quick and accurate information or guidance, thereby reducing the workload on human customer service representatives.
• MOBI VOICE: A voice bot solution that allows businesses to set up an automated telephone answering service within minutes. MOBI VOICE is designed to streamline telephone-based customer interactions, offering an efficient alternative to traditional customer service methods by routing calls and providing information through speech recognition technology.
• MOBI CAST: This system offers targeted content distribution to LINE users, leveraging customer data to send personalized content such as text, stickers, images, and videos. MOBI CAST enables businesses to engage with their customers on a popular messaging platform, optimizing marketing efforts and enhancing customer engagement.
• Visual IVR: An innovative solution that displays a visual list of inquiry channels (telephone, web chat, LINE, chatbots, voicebots, etc.) to customers, facilitating an easier selection process for service inquiries. This technology aims at improving the efficiency of customer service operations by guiding customers to the optimal channel for their specific needs.
• Security Suite: A suite of security solutions focused on the secure handling of credit card information and other sensitive data. This comprehensive security system ensures that businesses can offer their services with the confidence that their customer's data is protected against potential threats.
• MooA: An operation support AI system designed to assist the work of contact center operators and supervisors. MooA employs artificial intelligence to streamline various operational aspects, including workload management, performance analysis, and customer interaction optimization, thereby enhancing the overall efficiency of contact center operations.