MS&Consulting Co. Ltd. (6555)

Overview

MS&Consulting Co., Ltd. is a distinguished marketing research company based in Tokyo, Japan. Since its inception in 2008, the company has specialized in providing a comprehensive array of marketing research services. With a focus on quality and innovation, MS&Consulting Co., Ltd. caters to a wide range of industries, employing cutting-edge technology and methodology to offer valuable insights and strategies. Its commitment to excellence and customer satisfaction has positioned it as a leader in Japan's marketing research industry.

Products and Services

• Mystery Shopping Research:

  This service involves deploying undercover evaluators to assess the quality of service and customer experience in retail and other customer-facing businesses. It helps organizations identify areas for improvement in their customer service delivery.

• Research and Training Programs for Commercial Facilities:

  Offers customized research and employee training programs tailored for malls, retail stores, and other commercial establishments. These programs are designed to enhance operational efficiency and customer engagement.

• Novel Coronavirus Countermeasure Survey:

  A timely service that supports businesses in evaluating the effectiveness of their safety measures against COVID-19, providing insights into customer perceptions regarding health and safety protocols.

• Customer Research:

  Comprehensive research services that gather and analyze data on customer preferences, behaviors, and expectations, aiding businesses in making informed decisions and tailoring their offerings to meet market demands.

• MS Navi App:

  An innovative application designed to streamline the mystery shopping process, making it easier for clients to manage assignments and for shoppers to report their findings.

• Employee Satisfaction Survey:

  Tools and services aimed at measuring and understanding employee engagement, satisfaction, and organizational climate, supporting human resource strategies and workplace improvement.

• DX Support:

  Expert consultancy and support services for digital transformation initiatives, helping businesses integrate digital technology into all areas of their operations.

• Tenpoket and Retail_tenpoket Cloud:

  A suite of cloud-based services designed to enhance the management of sales and customer data, facilitating better decision-making and operational efficiency for retail businesses.

• Tenpoket Talk:

  Communication tool tailored for use within commercial and retail settings, enabling efficient information exchange and collaboration among staff.

• SV Navi:

  A management assistance tool aimed at supervisory staff, providing resources and information necessary for effective team leadership and oversight.

• Consulting:

  Professional consulting services that offer strategic advice and solutions across various aspects of business operations, focusing on enhancing customer satisfaction and operational effectiveness.

• CS and EC Training Video:

  Training resources in video format designed to improve customer service (CS) and e-commerce (EC) competencies among employees, ensuring best practices in customer interactions and online sales.

• Overseas Support Stores Services:

  Services designed to assist businesses in expanding their presence and operations overseas, offering support with market research, local regulations, and cultural nuances.