Grandsys Inc. (6910)

Overview

Founded in 1992 and headquartered in Taipei City, Taiwan, Grandsys Inc. specializes in offering comprehensive solutions for call center operations, including consulting, professional planning, and systems integration. The company’s expertise extends to enhancing the effectiveness of contact and telemarketing centers across a wide spectrum of industries. With its robust products and tailor-made services, Grandsys Inc. addresses the diverse needs of its clientele in cloud/hosting, insurance, finance, banking, telecommunications, transportation, education, government, utility, outsourcing, marketing, information technology, gaming, TV shopping, medicine, manufacturing, logistics, and more. It has a significant presence not only in Taiwan but also in mainland China, with additional offices in Taichung, Yunlin, and Kaohsiung, Taiwan; and Beijing, Shanghai, Guangzhou, and Nanjing, China.

Products and Services

• LOG800
  

  A cutting-edge recording system designed for big data analysis. LOG800 captures and stores vast amounts of call data, enabling businesses to analyze communication patterns, customer satisfaction, and operational efficiency.

• QMS8100
  

  This quality management and control solution helps enterprises evaluate the performance of customer service representatives. By assessing interactions based on predefined criteria, QMS8100 ensures the delivery of high-quality customer service.

• WFM8200
  

  WFM8200 is a staffing and operational management system equipped with advanced forecasting methods, data information, and intuitive graphical interfaces. It assists in optimizing workforce management, improving service delivery, and operational efficiency.

• eVoice8300
  

  A comprehensive telemarketing and CRM system that supports enterprises in managing diverse customer communication routines. From inbound services and outbound marketing to customer care and order services, eVoice8300 simplifies and streamlines these operations.

In addition to its flagship products, Grandsys Inc. also provides expert consulting, system planning and integration, cloud application planning and integration, and technical support services, ensuring a holistic approach to solving the unique challenges faced by its clients.