Amtel Holdings Berhad (7031)

Overview

Inbound Tech Inc., initially known as Brainpress Inc., is a distinguished company based in Tokyo, Japan, specializing in the Multilingual Customer Relationship Management (CRM) and sales outsourcing sectors. Founded in 2015, the company has rapidly established itself as a leader in providing innovative solutions designed to cater to the diverse needs of inbound foreigners and businesses operating within Japan. Operating at the intersection of technology and language services, Inbound Tech Inc. is committed to enhancing customer service experiences and operational efficiencies through its comprehensive range of services.

Products and Services

• Multilingual Contact Center Services:

  Inbound Tech Inc. offers an extensive suite of contact center services geared towards facilitating seamless communication between businesses and their customers. These services include a fully equipped help desk, proficient in a variety of languages, and system monitoring solutions. Designed to ensure uninterrupted service and support, these services empower businesses to cater to a global audience.

• Multilingual/Interpretation Solutions:

  Recognizing the challenges posed by language barriers, Inbound Tech Inc. has devised specialized interpretation solutions that cater to inbound foreigners. Whether it's navigating day-to-day interactions or more complex scenarios, these solutions are aimed at ensuring that language differences do not impede the quality of service or experience for non-native speakers in Japan.

• Contact Center BPO Services:

  In an effort to streamline operations and reduce overhead costs for businesses, Inbound Tech Inc. provides Business Process Outsourcing (BPO) services tailored to the contact center domain. By leveraging Inbound Tech Inc.’s expertise, businesses can enhance their customer service offerings without the need for substantial investments in infrastructure or personnel.

• Specialized Sales Outsourcing Services:

  Understanding the nuances and complexities of sales within different cultural contexts, Inbound Tech Inc. offers specialized sales outsourcing services. These services are designed to help businesses extend their market reach and effectively engage with potential customers, all while navigating the intricacies of multilingual communication.