Intumit, Inc. (7547)

Overview

Intumit, Inc., established in 1999 and headquartered in New Taipei City, Taiwan, specializes in providing artificial intelligence (AI)-related technologies and service platforms. The company has made significant contributions to various industries, including financial/insurance, retail/distribution, public utilities, transportation, tourism, technology/manufacturing, and local governments. Intumit’s solutions are designed to enhance enterprise operations by integrating smart service platforms, cognitive knowledge management systems, workplace management solutions, and customer engagement tools across multiple channels and platforms.

Products and Services

• SmartRobot: A comprehensive solution designed to help enterprises establish automated smart service platforms. These platforms can operate across multiple communication channels, including Websites, FB Messenger, LINE, WeChat, WhatsApp, Microsoft Services, and various APPs, facilitating seamless interaction with customers.
• SmartKMS: This cognitive knowledge management system leverages AI to organize and manage enterprise knowledge efficiently, making it easily accessible and usable across the organization.
• SmartWork: A specialized helpdesk solution integrated with Microsoft 365, offering support and enhancements for workplace productivity and collaboration.
• WFH solutions: Tailored as a personal internal helpdesk assistant, this solution supports IT, HR, call centers, and other departments, enabling effective remote work and addressing the challenges posed by distributed teams.
• SmartForce: Engages customers by improving interaction through AI-driven insights, ensuring a more personalized and effective communication strategy.
• SmartNow: A workplace management solution that streamlines operations and promotes an efficient and cooperative work environment.
• SmartEXP: Focuses on enhancing customer engagement through intelligent insights, providing a tailored and impactful customer experience.
• SmartConnect: This tool collects and analyzes customer interests and information from conversations and speech dialogues, enabling a deeper understanding of customer needs and preferences.
• SmartBERT: An advanced natural language processing tool based on the BERT model, designed to understand and interpret human language more effectively within various AI applications.
• SmartABC: Employs conversational AI technology, allowing businesses to interact more naturally and efficiently with customers across different platforms.
• SmartBC: A comprehensive solution that leverages Robotic Process Automation (RPA) to enhance customer experience, streamlining operations and interactions.
• SmartVerse: A solution focusing on integrating AI and Digital Experience (DX) with the metaverse, paving the way for innovative and immersive digital experiences.