Altigen Communications Inc. (ATGN)

Overview

Altigen Communications, Inc., founded in 1994 and headquartered in Milpitas, California, operates globally, specializing in the development, marketing, and support of integrated communications solutions. The company’s offerings primarily target business communications, providing a comprehensive range of software-based products and services designed to enhance the functionality, efficiency, and reliability of corporate communication systems. Altigen Communications serves a diverse clientele across crucial industries including financial services, healthcare, retail, and business services, leveraging a network of distributors and resellers to distribute its solutions.

Products and Services

• MaxCS IP-PBX:

  A software-based phone system that delivers comprehensive business communications solutions, highlighting Altigen Communications' expertise in integrating advanced communication functionalities into a single, efficient platform.

• MaxACD Voice Over Internet Protocol (VoIP) Contact Center:

  This software-based automatic call distribution engine enhances call routing and distribution, optimizing efficiency and customer service in call center operations.

• MaxMobile:

  Designed to extend traditional business PBX functionality to smart devices, MaxMobile ensures flexibility and connectivity for on-the-go professionals, showcasing Altigen’s commitment to mobile integration within business communication systems.

• MaxCommunicator:

  A Windows-based desktop application that provides advanced call control and visual voice mail management directly from the desktop, illustrating Altigen’s focus on user-friendly interfaces for enhanced communication management.

• MaxAgent:

  A Windows-based desktop application designed specifically for call center agents, MaxAgent brings call control and essential workgroup information to the forefront, facilitating more efficient and effective customer interactions.

• MaxSupervisor:

  Geared towards call center supervisors, this Windows-based desktop application offers comprehensive tools for monitoring and managing call center operations, reinforcing the company’s dedication to supporting leadership roles within the communication ecosystem.

• MaxACD for Skype:

  Altigen’s call center solution for Skype underscores the company’s adaptability and forward-thinking approach by integrating their robust call distribution technology with one of the world’s leading communication platforms.

• Hosted Services:

  Including hosted IP PBX, Skype for Business integration, session initiation protocol (SIP) trunk, and call center solutions, along with voice and video calling, conference calling, and various long-distance services. These hosted services exemplify Altigen’s commitment to offering versatile, cloud-based solutions that meet the evolving needs of modern businesses.

• Software Assurance Services:

  Providing customers with software updates, patches, new releases, and technical support for licensed applications. This service highlights Altigen Communications’ dedication to maintaining high standards of reliability and functionality in its products.