Capita plc (CPI)

Overview

Capita plc is a significant provider of consulting, digital, and software products and services across both the private and public sectors globally, with a marked presence in the United Kingdom. It operates through two main divisions: Public Service and Capita Experience, engaging in a broad spectrum of activities that encompass solutions tailored for finance and accounting, procurement, property and infrastructure, among others. The genesis of Capita plc dates back to 1984, and it is headquartered in London, the United Kingdom. Following a rebranding from The Capita Group plc in January 2012, the company has continued to reinforce its position in the market by diversifying its service offerings and extending its reach internationally.

Products and Services

• Finance and Accounting Solutions: Tailored services to enhance financial operations including procurement, property and infrastructure management, travel and event coordination, and workplace administration.
• Customer Experience Transformation: A suite of services designed to revamp the customer experience including contact management, debt collection, complaint handling, and tools for customer retention and acquisition, supported by data analysis and analytics.
• Licensing and Support Services: Includes a range of licensing, digital policing, and engineering support services aimed at optimizing operations.
• Learning and Development: Offering educational and development services along with local education authority software and other related solutions.
• Government Services Solutions: Tailored solutions for both central and local government services, enhancing efficiency and service delivery.
• Business Process Services: Comprehensive services covering pension administration and software, consultancy, and data solutions aimed at streamlining business processes.
• Finance Software and Automation: Solutions focused on finance software, process automation, and management information systems designed to improve financial operations.
• IT and Digital Solutions: Offering cloud services, cybersecurity, digital connectivity, robotic process automation, and extensive IT services to foster digital transformation across sectors.
• Specialized Sector Services: Providing tailored services in sectors like actuarial, defence, financial, healthcare, legal, retail, and public safety, among others.