Sprinklr Inc. (CXM)
XMEX 
Summary
CXM Chart
Sprinklr (CXM) Q2 Earnings: Taking a Look at Key Metrics Versus Estimates
While the top- and bottom-line numbers for Sprinklr (CXM) give a sense of how the business performed in the quarter ended July 2026, it could be worth looking at how some of its key metrics compare to Wall Street estimates and year-ago values.
Sprinklr: Failing To Build Any Traction Around AI
Sprinklr, Inc. continues to exhibit decelerating growth rates and uninspiring AI-driven momentum, despite a sector-wide software rebound. CXM's subscription revenue growth is slowing, and backlog growth lags peers, signaling weak customer commitment and limited future revenue visibility. Gross margin compression and increased AI-related costs are undermining profitability, with little evidence of incremental revenue from new features.
Sprinklr, Inc. (CXM) Q2 2027 Earnings Call Transcript
Sprinklr, Inc. (CXM) Q2 2027 Earnings Call Transcript
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Sprinklr Inc. Profile
| Software Industry | Information Technology Sector | Rory Read CEO | XMEX Exchange | US85208T1079 ISIN |
| US Country | 3,258 Employees | - Last Dividend | - Last Split | - IPO Date |
Overview
Sprinklr, Inc. is a global provider of enterprise cloud software products, specifically focusing on enhancing the customer experience through its Unified Customer Experience Management platform. The platform facilitates collaboration among customer-facing teams, enabling effective communication across various digital channels, and provides a comprehensive suite of capabilities designed to enrich customer experiences. Founded in 2009, Sprinklr has established its headquarters in New York, New York, and offers its software solutions worldwide to businesses aiming to harmonize their external communication and improve customer service through innovative technology.
Products and Services
- Sprinklr Service: This product suite is built to revolutionize customer service by unifying communications across voice, digital, and social channels. Powered by Artificial Intelligence (AI), Sprinklr Service is designed to streamline customer service operations, making it easier for businesses to respond to customer needs promptly and efficiently.
- Sprinklr Social: Focusing on the social media landscape, this AI-powered suite enables businesses to unify their social media publishing and engagement strategies across multiple channels. By consolidating these tasks into one platform, Sprinklr Social makes it feasible for companies to maintain a cohesive and responsive social media presence, enhancing the brand's interaction with its audience.
- Sprinklr Insights: With the power of AI, Sprinklr Insights is a suite that aggregates and analyzes a vast array of data from third-party, second-party, and first-party sources. This includes consumer and customer data, competitive and industry insights, facilitating informed decision-making and strategic planning for businesses seeking a competitive edge.
- Sprinklr Marketing: This AI-powered suite offers a unified solution for content production and lifecycle management, alongside paid campaign orchestration across multiple channels. Sprinklr Marketing is tailored for businesses looking to streamline their marketing efforts, ensuring content relevance and consistency across all customer touchpoints.
In addition to its product offerings, Sprinklr provides a range of services such as professional, managed, training, and consultancy services to support businesses in effectively utilizing their software solutions for maximum benefit.
Contact Information
