Delta Air Lines expects flight cancellations and delays that resulted from a global technology breakdown last week to be resolved by Thursday, the carrier's chief executive said.
Delta Air Lines (DAL) is officially being investigated by the Department of Transportation (DOT) over its response to Friday's global tech outage that caused the cancellation and delay of thousands of flights in recent days.
While other carriers have been able to resume normal operations, Delta has continued to cancel hundreds of flights daily.
U.S. regulators are investigating how Delta Air Lines is treating passengers affected by canceled and delayed flights as the airline struggles to recover from a global technology outage.
Transportation department says move aims to ensure care of passengers after global cyber outage snarled operations
The U.S. Department of Transportation's Office of Aviation Consumer Protection is investigating Delta Air Lines over chaos sparked by last week's global IT outage, according to a statement. The DOT cited widespread flight disruptions and customer service failures in which Delta did not uphold commitments to its passengers, it said.
Federal transportation officials have launched an investigation into Delta Air Lines as the carrier struggled to rebound from an operations meltdown that led to thousands of canceled flights and stranded passengers.
The Atlanta-based airline is battling operational issues after the outage hit its crew tracking system. Delta's total number of canceled flights since Friday has exceeded 5,000.
A CrowdStrike update on Friday caused a global IT outage, disrupting flights, trains, and banks. Delta Air Lines was particularly badly impacted, canceling over 4,500 flights in four days, per FlightAware.
The air travel industry is still feeling the impacts of Friday's global tech outage, with some airlines like Delta (DAL) canceling and delaying more flights into Monday morning.
Delta Air Lines canceled more than 600 flights on Monday, as the U.S. air carrier continued to struggle to restore operations after last week's global cyber outage, even as other airlines were recovering from the incident.
24/7 Insights Delta Air Lines Inc.'s (NYSE: DAL) CEO has apologized for the flight cancellations due to a widespread tech outage.