Duo World, Inc. (DUUO)

Overview

Duo World, Inc. is an information technology and software solutions provider specializing in customer life cycle management, customer care, and contact center management solutions. Established in 2004 and based in Henderson, Nevada, the company extends its services across multiple countries, including Sri Lanka, Singapore, Indonesia, and India. Duo World, Inc. caters to a diverse clientele, including banks, retail chains, financial conglomerates, and Pay-Tv operators, offering innovative solutions that streamline and enhance customer interaction and management processes.

Products and Services

• DuoSubscribe

  An enterprise solution designed for subscriber management and billing. DuoSubscribe facilitates the effective management of subscription-based services, providing robust billing functionalities, and subscriber lifecycle management tools. This product is ideal for businesses that operate on a subscription model, looking to streamline their subscriber management processes.

• Facetone

  A communication and collaboration platform that incorporates a variety of features such as call conferencing, call parking, call forwarding, voicemail, call routing, and chat-based collaboration. Facetone is designed to improve the efficiency of communication within organizations and between businesses and their customers, making it a vital tool for enhancing customer service and internal workflow.

• Smoothflow

  A tool that enables businesses to develop and deploy conversational automation. With Smoothflow, companies can create intelligent conversation flows for customer support and engagement, streamlining interactions through automation. This product supports the integration of artificial intelligence and natural language processing technologies, making it easier for businesses to adopt conversational automation in their operations.