Flooidcx Corp (FLCX)

Overview

flooidCX Corp. is a company dedicated to enhancing customer care and feedback management through innovative technological solutions. Initially known as Gripevine, Inc., the company underwent a rebranding to flooidCX Corp. in March 2019, reflecting a broadened focus beyond its initial platform. Based in Scottsdale, Arizona, flooidCX targets a wide range of businesses, from small to medium-sized enterprises to large corporations, aiming to streamline the way companies handle customer interactions and feedback across the entire organization. By focusing on improving these aspects, flooidCX Corp. is positioned to aid businesses in building stronger, feedback-minded communities around their brands, ultimately enhancing customer satisfaction and loyalty.

Products and Services

• GripeVine - GripeVine is a consumer-to-business platform designed to foster constructive communication between companies and their customers. This platform serves as a community-driven space where customers can publicly share feedback, complaints, or inquiries, allowing companies to address these concerns directly. By building a community centered around customer feedback, GripeVine helps businesses not only to resolve individual issues but also to identify overarching themes in customer feedback that could inform broader operational or product improvements.
• Resolution1 - Resolution1 is a cloud-based customer experience management platform that offers businesses a comprehensive workflow management system designed for handling customer care and feedback. This platform enables organizations to streamline the logistics surrounding customer inquiries, complaints, and feedback through its entire workflow. Geared towards small to medium-size enterprises as well as large organizations, Resolution1 simplifies the process of managing customer interactions, ensuring that issues are addressed efficiently and effectively across all levels of the organization, thus improving overall customer satisfaction and loyalty.