Hinduja Global Solutions Ltd. (HGS)
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Hinduja Global Solutions Ltd. Profile
| Specialty Retail Industry | Consumer Discretionary Sector | Mr. Partha DeSarkar CEO | MSE Exchange | INE170I01016 ISIN |
| India Country | 18,036 Employees | 19 Sep 2024 Last Dividend | 24 Apr 2007 Last Split | - IPO Date |
Overview
Hinduja Global Solutions Limited (HGS) is a premier provider of business process management (BPM) services, operating on a global scale with a presence in the United States, Canada, Jamaica, Colombia, Philippines, the United Kingdom, Europe, India, and other regions. Originally known as HTMT Global Solutions Limited, the company underwent a name change to Hinduja Global Solutions Limited in December 2008. Established in 1973 and headquartered in Bengaluru, India, HGS serves an extensive clientele across various sectors, including automotive, banking, financial services, insurance, consumer electronics, consumer packaged goods, healthcare, public sector, retail, e-commerce, travel, hospitality, and telecommunications, by deploying a comprehensive suite of consumer-facing services, business process optimization solutions, contact center transformation solutions, and an array of digital solutions designed to enhance customer experience and operational efficiency.
Products and Services
- Consumer Facing Services
- Business Process Optimization Solutions
- Contact Center Transformation Solutions
- Digital Solutions
HGS offers a range of services aimed at engaging consumers directly, such as consumer engagement initiatives, work-at-home solutions, and HGS Work Cloud Solutions, facilitating seamless communication and interaction between businesses and their customers.
This category includes back-office operations, human resources outsourcing, and B2B services designed to streamline and enhance the efficiency of business processes, thereby allowing organizations to focus on their core activities without compromising quality or performance.
HGS provides innovative solutions for transforming contact centers, including analytics, intelligence tools, and best practices to enhance the effectiveness and efficiency of customer service operations, ensuring a superior customer experience.
Under digital solutions, HGS offers a comprehensive range of services to drive digital transformation, including experience design, automation technologies, analytics, cloud services, digital marketing, and social media engagement. These solutions are crafted to empower businesses to leverage digital channels for enhanced customer interaction and service delivery.
