Indian Railway Catering and Tourism Corporation Ltd. (IRCTC)

Overview

The Indian Railway Catering & Tourism Corporation Limited, abbreviated as IRCTC, is an esteemed enterprise headquartered in New Delhi, India. It was established in 1999 with a primary focus on enhancing the quality and accessibility of catering and hospitality services across the Indian Railways network. As an integral part of the Indian Railways, IRCTC plays a pivotal role in revolutionizing passenger experience through a wide array of services, including internet ticketing, travel and tourism, and the provision of packaged drinking water. The corporation operates across four main segments: Catering & Hospitality, Travel & Tourism, Internet Ticketing, and Packaged Drinking Water, each tailored to meet the diverse needs of railway passengers throughout India.

Products and Services

• Catering & Hospitality

  IRCTC provides comprehensive mobile catering services across various premium and express trains such as Vande Bharat, Rajdhani, Shatabdi, Duronto, Gatiman, Tejas, among others, enhancing the onboard dining experience. The corporation is also engaged in side vending and e-catering services, in addition to managing a variety of food outlets including food plazas, fast food units, food courts, refreshment rooms, and mini stores. Moreover, it operates and maintains executive lounges, retiring rooms, Rail Yatri Niwas/BNR hotels, and several non-railway catering units.

• Travel & Tourism

  Expanding its portfolio beyond catering, IRCTC offers a plethora of tourism-related services and products. These encompass domestic and inbound tour packages specifically designed for international tourists, outings for mass tourism, and outbound tour packages. The company also caters to corporate travel demands, providing air ticketing services. Further activities include event management, charter train and coach bookings, unique hill and heritage charters, saloon tours, and adventure tourism. To facilitate these services, IRCTC operates irctctourism.com, a dedicated tourism portal, alongside offering online reservation and accommodation facilities.

• Internet Ticketing

  IRCTC has revolutionized rail ticket booking in India through its online ticketing service, enabling seamless booking and cancellation of train tickets. This innovative service simplifies the reservation process, making it accessible to passengers not just in India but globally. Additionally, the corporation offers travel insurance to ensure a secure and worry-free travel experience for its customers.

• Packaged Drinking Water

  Under the brand name 'Rail Neer,' IRCTC manufactures and distributes packaged drinking water across major railway stations and on trains, catering to the hydration needs of millions of passengers daily. This initiative ensures the availability of safe and clean drinking water, contributing significantly to passenger welfare and health.