Maintel Holdings Plc (MAI)

Overview

Maintel Holdings Plc, established in 1991 and based in London, the United Kingdom, serves the public and private sectors in the UK and Ireland by offering comprehensive managed services. The company operates through three main segments: Managed Service and Technology Sales, Network Services, and Mobile Services. It specializes in providing unified communications and collaboration (UCC) solutions, which integrate voice, video, mobility, and presence services across various endpoints, devices, and applications. Additionally, Maintel provides managed mobile and network services, enhancing its position as a leading provider in its field.

Products and Services

• ICON Suite of Managed Services:

  The ICON suite encompasses various services tailored to enhance enterprise communications and network management, including:

  • ICON Communicate: Offers Unified Communications as a Service, enabling enterprise-level communication solutions.
  • ICON Connect: A managed network service that ensures networks are optimized for performance and reliability.
  • ICON Contact: Provides Contact Centre as a Service (CCaaS), delivering telephony and contact center infrastructure and applications.
  • ICON Mobilise: Offers mobile connectivity and secure access to business resources and systems across various devices.
  • ICON Secure: A cloud-based, managed firewall solution offering enterprise-level network security services.
  • ICON Now: A cloud communications solution that facilitates modern, flexible communication options for businesses.
• Additional ICON Services:

  Expanding the capabilities and integrations for organizations to enhance their operations and customer service:

  • ICON Contact Chatbot: Enables organizations to enhance their websites and customer service with chatbot technology.
  • ICON Teams Connector: Allows the use of Microsoft Teams for making and receiving calls to landlines and mobile phones.
  • ICON Connect SD-WAN: For connecting and managing wide area networks with added security and efficiency.
  • ICON SIP Services: Provides Session Initiation Protocol (SIP) services for advanced communication capabilities.
  • Genesys Cloud: A single, cloud-based platform for customer experience management and communications.
  • SASE (Secure Access Service Edge): Combines network security functions with WAN capabilities to support dynamic secure access.
• Additional Services:

  Maintel also offers a plethora of professional services to support and enhance the implementation of its solutions:

  • Software Development, Integration, and Support Services: Custom solutions to meet specific needs.
  • Service Migration and Transformation Management: Ensuring smooth transitions and upgrades to new services or platforms.
  • Training: Equipping clients with the knowledge and skills to maximize the benefits of their investments.
  • Design, Technical Architecture, and Project Management: Expert consultation and management services for deployment and ongoing operation.