National Research Corporation (NR1A)

Overview

Founded in 1981 and based in Lincoln, Nebraska, National Research Corporation is a leader in delivering comprehensive analytics and insights designed to enhance both patient and employee experiences within the healthcare sector. The company's offerings span across critical areas such as patient experience, service recovery, care transitions, and employee engagement, among others. Its mission is to provide healthcare organizations with actionable information and analysis that support improvement initiatives, reputation management, and brand loyalty efforts. National Research Corporation's solutions cater to a wide array of needs, aligning with the goals of maximizing constituent satisfaction and organizational effectiveness in healthcare settings.

Products and Services

National Research Corporation's suite of products and services is meticulously crafted to address various facets of healthcare organization needs, with a focus on delivering actionable insights for improvement and strategic management. Key offerings include:

• Analytics and Insights: These tools are designed to measure and enhance patient and employee experiences, offering a foundation for targeted interventions in service recovery and care transitions. By leveraging these insights, healthcare organizations can better understand and act on the complex dynamics affecting patient and employee satisfaction.
• Marketing Solutions: Focused on elevating healthcare brands, these solutions track brand awareness, perception, and consistency. Competitor differentiators are assessed, and advanced segmentation tools are employed to discern community needs, preferences, and behaviors, enabling real-time competitive assessments.
• Experience Solutions: This category includes tailored solutions aimed at improving patient experience and employee engagement, through health risk assessments, care transition tools, and other targeted improvement instruments. These services empower health organizations to deepen their understanding of and response to the experiences of their patients and staff.
• Reputation Solutions: To bolster healthcare organizations' public image, these solutions facilitate the distribution of timely and relevant content that shapes consumer perceptions and informs decision-making. They are designed to ensure that the organization's narrative is positively reflected in the public domain.
• Governance Solutions: Specifically designed for the boards of directors, executives, and physician leaders of not-for-profit hospitals and health systems, these services offer strategic oversight tools and resources. They support effective governance practices, ensuring that leadership is aligned with both mission and performance objectives.