One Point One Solutions Ltd. (ONEPOINT)

Overview

One Point One Solutions Limited is a company based in Navi Mumbai, India, specializing in customer life cycle management, business process management, and technology servicing. Established in 2008, it caters to a wide range of industries, including banking and finance, telecommunications, insurance, airlines, consumer durables, FMCG, e-commerce, retail, and travel and hospitality. The company commits itself to enhancing customer experiences by offering an array of services tailored to streamline operations, improve customer interactions, and ensure efficient business processes for their clients.

Products and Services

• Customer Center Services:

  Includes customer care, debt management and collections, and sales and leads generation services. These are designed to manage and optimize customer interactions across various channels, ensuring a positive experience.

• Back Office Services:

  Encompasses email management, content management, chat bots solutions, and social media management services. Additionally, it offers billing, payment/settlement, exception management, account maintenance, chargeback, dispute management, and data analysis services. These services aim to streamline back-end processes and improve operational efficiency.

• Business Solutions:

  Features workflow management, speech analytics, business process automation, and quality monitoring services. These solutions are tailored to enhance business operations, customer service, and ensure compliance with industry standards.

• IT Infrastructure Services:

  Includes security and compliance services, and omni-channel solutions. These services are designed to bolster the IT infrastructure of businesses, ensuring they are secure, compliant, and capable of delivering seamless customer experiences across multiple channels.

• Origination Services:

  Offers know your customer (KYC), data administration, IB/OB verification, application screening, fraud verification, and underwriting support services. These services are critical in the initial stages of customer onboarding, ensuring accuracy, compliance, and fraud prevention.

• Technical Help Desk and Customer Retention Services:

  Comprises technical support and customers retention strategies and solutions. These services are aimed at resolving technical issues and maintaining high levels of customer satisfaction and loyalty, pivotal for long-term business success.