Peer For You Public Company Ltd. (PEER)

Overview

One to One Contacts Public Company Limited is a company based in Nonthaburi, Thailand, primarily focused on delivering comprehensive customer contact center services. Since its incorporation in 2000, the company has expanded its reach to include operations in Cambodia as well. It is structured into three main segments: Outsourced Contact Center Services and System Maintenance; Turnkey Total Solutions; and E-Sport Digital Platform Marketing Service and E-Sport Tournament. One to One Contacts caters to a variety of industries with a significant emphasis on financial and insurance services, providing a range of services from customer management to e-sport marketing solutions.

Products and Services

• Outsourced Contact Center and Customer Management Services
  

  One to One Contacts offers comprehensive outsourced solutions for customer contact centers, handling everything from customer inquiries to complaint management. These services are designed to enhance customer satisfaction and efficiency for businesses in various sectors, particularly financial services and insurance.

• Total Turnkey Solutions
  

  These services encompass solution design and integration, software application development, project management, and maintenance services. One to One Contacts provides these turnkey solutions to effectively meet the specific needs of businesses, ensuring seamless operations across different sectors.

• Contact Center System and Equipment Rental Services
  

  For businesses not looking to invest heavily in their own contact center infrastructure, One to One Contacts provides system and equipment rental services. This allows companies to access state-of-the-art technology and systems without the significant upfront investment, while still maintaining high standards of customer service.

• Telemarketing Management
  

  Focused primarily on products and services within the financial and insurance sectors, One to One Contacts offers telemarketing management services. These services enhance a company's ability to market its products effectively, leveraging specialized skills in customer communication and sales strategies.

• Staff Development Services
  

  One to One Contacts prioritizes the quality of staff within its contact center operations. It provides comprehensive training, preparation, and program enhancement services across various levels to ensure that staff members are well-prepared to meet the demands of customers, thereby maintaining high standards of service.

• Outsourced Customer Service Representative Services
  

  These services include the management and recruitment of customer relation staff, overseeing everything from selection and training to monitoring and quality control. One to One Contacts ensures a high standard of service is maintained through meticulous staff management and provision of personnel replacement and staff welfare services.

• Hosted Contact Center System Solutions
  

  For clients requiring advanced contact center solutions without the need to manage the system in-house, One to One Contacts provides hosted solutions. These cloud-based systems offer scalability, reliability, and flexibility, effectively reducing the operational burden on businesses.

• Business Process, Customer Service, and Marketing and Sales Outsourcing Services
  

  This broad category includes services designed to outsource various business processes, customer service operations, and marketing and sales endeavors. One to One Contacts tailors these services to fit the unique needs of its clients, allowing for more efficient allocation of resources and focus on core business functions.

• Robotic Process Automation Services
  

  Embracing modern technology solutions, One to One Contacts offers robotic process automation (RPA) services. These services automate routine, repetitive tasks, thereby increasing efficiency and reducing the likelihood of human error, while allowing human staff to focus on more complex and strategic activities.