Plaid Inc. (PLDIF)

Overview

PLAID, Inc. is a Japanese company that specializes in developing and operating the customer experience SaaS platform, KARTE. Situated in Chuo, Japan, PLAID was established in 2011 and has since been dedicated to aiding enterprises in leveraging technology to enhance their customer and employee experiences. In addition to KARTE, PLAID offers a range of professional services designed to support system development, operation, and the overall improvement of customer and employee engagement through advanced survey and analysis techniques.

Products and Services

KARTE: A comprehensive customer experience SaaS platform developed by PLAID. KARTE enables businesses to capture, analyze, and act upon real-time customer data, facilitating personalized customer interactions and improved overall customer satisfaction.

Professional Services for KARTE: PLAID provides extensive support services for enterprises using the KARTE platform. These services range from system development and operation support, helping businesses seamlessly integrate and maximize the benefits of KARTE into their customer engagement strategies.

EmotionTech CX: This service focuses on improving customer experience (CX) and loyalty through targeted surveys and detailed analysis. PLAID's EmotionTech CX helps businesses understand their customers' emotions and perceptions, enabling them to make informed decisions to enhance CX.

EmotionTech EX: An employee experience (EX) survey and analysis service designed to boost employee engagement and satisfaction. By understanding and improving the workplace experience, businesses can foster a more motivated and productive workforce.