RealTech AG (RTC)

Overview

RealTech AG is a reputable company that has carved a niche for itself in the information technology sector by developing and selling advanced software solutions. Founded in 1994, and anchored in Leimen, Germany, the company has expanded its horizons beyond the European market to establish a strong foothold in the Asia Pacific region. RealTech AG specializes in delivering cutting-edge IT service management and SAP automation solutions to its clients. Over the years, it has distinguished itself through its dedication to innovation, particularly in the realms of artificial intelligence applications in IT service management as well as in providing expert consulting services for SAP systems. This focus on continuous improvement and adaptability to the evolving IT landscape underpins RealTech AG's commitment to excellence and customer satisfaction.

Products and Services

• IT Service Management Solutions

  RealTech AG's portfolio includes comprehensive solutions designed to streamline IT service management processes. These encompass incident, problem, change, service portfolio and catalogue, as well as service asset and configuration management solutions. By addressing key areas of IT service delivery, these offerings enable organizations to enhance efficiency, reduce overheads, and improve service quality.

• Configuration Management Database and Business Service Management Solutions

  The company provides robust configuration management database solutions alongside business service management capabilities, helping businesses to accurately manage and oversee their IT infrastructure and services. This integrated approach facilitates better decision-making, risk management, and service alignment with business objectives.

• Smart Service Management Solutions

  Smart service management technologies by RealTech AG implement AI and automation to transform IT service delivery. By leveraging these advanced tools, organizations can anticipate service disruptions, optimize workflows, and deliver superior user experiences.

• SAP Automation Solutions

  RealTech AG offers SAP automation solutions, including SmartChange for transport and interface management. These tools are designed to automate and simplify SAP system operations, allowing clients to achieve higher productivity, accuracy, and compliance within their SAP environments.

• Artificial Intelligence in IT Service Management

  The company pioneers the application of artificial intelligence in IT service management. This innovative approach not only enhances operational efficiency but also paves the way for intelligent decision support systems, predictive analytics, and automation of routine tasks.

• Consulting Services for SAP Systems

  RealTech AG's expertise extends to offering specialized consulting services geared towards optimizing SAP systems. This encompasses strategy development, system integration, optimization, and ongoing support to ensure that clients can fully leverage their SAP investments.

• Help Desk Management Software

  The help desk management software developed by RealTech AG is tailored to streamline customer service operations. It is an indispensable tool for promptly addressing customer inquiries and incidents, thereby enhancing customer satisfaction and loyalty.