Trip.com Group Limited (TCOM)

Overview

Trip.com Group Limited is a comprehensive travel service provider that operates both in China and internationally. This company, which transitioned from Ctrip.com International, Ltd. to Trip.com Group Limited in October 2019, offers a diverse range of travel-related services. Founded in 1999 and headquartered in Shanghai, People's Republic of China, Trip.com Group Limited is dedicated to enhancing the travel experience for both leisure and corporate clients through its extensive portfolio of services and solutions. The company's operations span across several travel segments, including accommodation reservation, transportation ticketing, packaged tours, corporate travel management, and other travel-related services, leveraging popular brands such as Ctrip, Qunar, Trip.com, and Skyscanner to cater to a global clientele.

Products and Services

• Hotel Reservation and Transportation Ticketing: The company acts as an agent for hotel-related transactions, selling air tickets and providing tickets for other modes of transport like trains, long-distance buses, and ferries.

Trip.com Group Limited offers travel insurance products, including coverage for flight delays, air accidents, and baggage loss. It also facilitates air-ticket delivery, online check-in, seat selection, express security screening, real-time flight status trackers, and airport VIP lounge services.

• Packaged Tours: Offers group, semi-group, and customized tour packages that include various transportation arrangements such as air travel, cruises, bus tours, and car rental services.

These packages cater to independent leisure travelers looking for comprehensive travel solutions.

• Integrated Transportation and Accommodation Services: Provides seamless travel experiences by combining transportation and accommodation services, making travel planning and execution more convenient for users.
• In-Destination Services: Offers a range of services to travelers at their destination, including transportation and ticket booking, activity reservations, insurance, visa processing, and tour guide services.

Trip.com Group aims to enhance the travel experience by offering support through various in-destination products and services, alongside user support and customer relationship management.

• Corporate Travel Management: Tailors solutions to corporate clients by offering services for business visits, incentive trips, meetings and conferences, along with travel data collection and analysis, industry benchmarking, cost-saving analysis, and travel management.

The Corporate Travel Management System platform integrates information management, online booking and authorization, online inquiry, and travel reporting systems, designed to streamline corporate travel.

• Online Advertising and Financial Services: Beyond traditional travel services, Trip.com Group also provides online advertising opportunities and diverse financial services to its partners and clientele.