Teleperformance SE (TEP)
Summary
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Teleperformance SE Profile
| Specialty Retail Industry | Consumer Discretionary Sector | Jorge Amar CEO | XPAR Exchange | FR0000051807 ISIN |
| FR Country | 446,052 Employees | - Last Dividend | 21 Jun 2000 Last Split | - IPO Date |
Overview
Teleperformance SE is a global leader in outsourced customer experience management and related services. Established in 1989 and headquartered in Paris, France, the company extends its services to a wide range of industries, including automotive, energy and utilities, insurance, government, technology, travel and hospitality, banking, financial services, healthcare, media, retail, e-commerce, cargo, telecom, and video games, among others. Operating both nationally and internationally, Teleperformance SE divides its operations into two primary segments: Core Services and Digital Integrated Business Services, and Specialized Services. This structure enables the company to offer a comprehensive suite of customer relationship solutions and business process services designed to enhance client operations efficiency and customer satisfaction.
Products and Services
- Customer Relationship Operations
- Technical Support and Assistance
- Business Process Management
- Consulting and Data Analysis
- Interpretation and Translation Services
- Visa Application and Health Management
- Accounts Receivable and Credit Management
- Recruitment Process Outsourcing
- Digital Customer Experience (CX)
- Trust and Safety Services
- Advanced Analytics and Business Transformation Consulting
- Technology as a Service
- Collection Service
- Healthcare Support Services
Provision of outsourced customer support, including technical assistance, customer acquisition, and customer retention services, aimed at strengthening customer relationships.
Offering specialized technical support and assistance services that help businesses manage their customer's technical queries and issues efficiently.
Comprehensive management of client's business processes, including back-office functions and digital platform services, to improve operational efficiencies.
Provision of data-driven insights and consulting services to help businesses make informed decisions and optimize their customer experience strategies.
Offering on-line interpretation and translation services to businesses, facilitating communication in a global marketplace.
Managing visa application processes and health management services, reducing complexity and enhancing customer experience for government and healthcare clients.
Providing services focused on accounts receivable and credit management to improve financial health and cash flow for businesses.
Outsourced recruitment services designed to streamline the hiring process, enabling companies to find the right talent efficiently.
Leveraging digital technologies to enhance customer experience across various digital channels, including AI, video CX, and the metaverse.
Ensuring customer trust and safety through services designed to protect digital interactions and transactions.
Utilizing advanced analytics to provide deep insights into business operations, coupled with consulting services for holistic business transformation.
Offering technology solutions on a service basis, allowing businesses to leverage cutting-edge tech without significant upfront investment.
Efficient collection services aimed at improving the collection rates and reducing the delinquency ratios for businesses.
Providing support services tailored to the healthcare industry, including patient care, health management, and administrative support.
