TTEC Holdings Inc. (TH1)

Overview

TTEC Holdings, Inc. stands as a pivotal entity in the sphere of customer experience technology and services, with its primary aim centered on the crafting, orchestration, and delivery of digitally powered customer experiences tailored for a diverse array of brands. Having undergone a name change from TeleTech Holdings, Inc. to TTEC Holdings, Inc. in January 2018, the company boasts a rich history dating back to its founding in 1982. With its headquarters nestled in Englewood, Colorado, TTEC Holdings, Inc. operates across a global platform with a presence in numerous countries, including the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. This expansive operational network underscores the company's commitment to delivering superior customer experience solutions across a broad spectrum of industries such as automotive, communication, financial services, government, healthcare, logistics, media and entertainment, e-tail/retail, technology, transportation, and travel.

Products and Services

The offerings of TTEC Holdings, Inc. are strategically divided into two main segments: TTEC Digital and TTEC Engage. Each segment is designed to cater to distinct aspects of digital customer experience management and delivery.

• TTEC Digital:

This segment is at the forefront of designing, building, and operating state-of-the-art digital experiences that bridge the gap between clients and their customers. Through the seamless integration and orchestration of customer relationship management, data analytics, customer experience as a service technology, and intelligent automation, TTEC Digital ensures the attainment of customer experience (CX) outcomes that are not only robust but also aligned with the evolving expectations of today's digital-first consumers.

• TTEC Engage:

Focused on providing digitally enabled customer experience managed services, TTEC Engage delivers across multiple channels. These services encompass customer care, technical support, order fulfillment, customer acquisition, growth, and retention, thereby encompassing a wide array of CX needs. Additionally, digitally enabled back office and industry-specific specialty services, including AI operations, content moderation, and fraud management, further define the breadth of TTEC Engage's offerings. This segment's approach to delivering omnichannel solutions ensures that clients receive comprehensive support tailored to their unique operational and industry-specific challenges.