Telus International (Cda) Inc. (TIXT)

Overview

TELUS International (Cda) Inc., founded in 2005 and based in Vancouver, Canada, specializes in designing, building, and delivering digital solutions for enhancing customer experiences (CX) across a wide range of geographic locations including the Asia-Pacific, Central America, Europe, Africa, North America, and other international markets. As a key subsidiary of TELUS Communications Inc., the company has made a significant mark in various industry sectors such as technology and gaming, communications and media, ecommerce, financial services and fintech, healthcare, travel and hospitality, and the automotive sector, by offering a comprehensive suite of digital experience and customer experience solutions alongside IT lifecycle services, advisory services, back office and automation solutions, and trust, safety, and security services.

Products and Services

• Digital Experience Solutions

  These solutions are focused on leveraging AI and chatbots, providing omnichannel customer experience, enterprise mobility solutions, cloud contact center technologies, big data analytics, platform transformation, and UX/UI design to engage customers meaningfully across various digital platforms.

• Customer Experience Solutions

  Offerings include flexible work solutions such as work anywhere/work from home options, contact center outsourcing, technical support, driving sales growth and customer retention, specialized healthcare/patient experience services, and debt collection strategies aimed at enhancing overall customer satisfaction and retention.

• IT Lifecycle Services

  Comprehensive services ranging from cloud platform solutions, managed IT services, application development and management, to quality assurance and testing, system operations, IT service desk, internet of things (IoT) initiatives, engineering solutions, and enterprise platform services, facilitating the smooth operation and transformation of IT infrastructure.

• Advisory Services

  Strategic services including digital strategy formulation, customer experience process consulting, leveraging data and customer analytics, workforce management, learning excellence solutions, and guidance on business and process transformation to optimize operations and drive innovation.

• Back Office and Automation Solutions

  Services focused on enhancing productivity and efficiency through robotic process automation, talent acquisition strategies, finance and accounting support, and supply chain management, designed to streamline back-end operations and drive cost savings.

• Trust, Safety, and Security Services

  Crucial services aimed at maintaining high standards of online safety and security, including content moderation, community management on social media platforms, and fraud prevention and detection mechanisms, to protect businesses and their customers from online threats and ensure compliance with relevant regulations.

• AI Data Solutions

  Specialized services related to AI including data collection and creation, data annotation and validation, linguistic annotation across various data types like video, audio, text, image, and geographical data, as well as 3D sensor fusion, aimed at enhancing the accuracy and effectiveness of AI applications.