Salesforce Inc (NYSE:CRM, XETRA:FOO) said on Monday it has agreed to acquire Fin, formerly known as Intercom, in a deal valued at approximately $3.6 billion, as the enterprise software giant looks to bolster its artificial intelligence agent capabilities. Fin's core product is an AI agent that handles customer service queries across channels including live chat, email, WhatsApp, SMS, phone, and Slack.
Salesforce stock rises after the software company announces a $3.6 billion deal to bolster its AI agent offerings.
Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous tech.
FIFA World Cup 2026 showcases AI across matches and operations, putting LNVGY, GOOGL, CRM, V and NVDA in focus for potential gains.
Salesforce said on Monday it had signed an agreement to acquire customer agent company Fin for about $3.6 billion.
Starboard Value, the activist hedge fund led by Jeff Smith, fully exited its positions in Salesforce (NYSE:CRM | CRM Price Prediction) and Autodesk (NASDAQ:ADSK) during the first quarter of 2026, disclosed in a 13F filed May 15, 2026.
Recently, Zacks.com users have been paying close attention to Salesforce (CRM). This makes it worthwhile to examine what the stock has in store.
Salesforce delivered record Q1 FY2027 results, with $11.13B in revenue (+13.27% YoY) and non-GAAP EPS of $3.88 (+50% YoY), beating estimates. CRM's AI and data business ARR surged to $3.4B (+200% YoY), with Agentforce alone at $1.2B ARR (+205% YoY), signaling strong adoption and expansion. The company executed a $27.5B capital return, including a $25B accelerated buyback, reducing diluted share count by 10% YoY and raising FY2027 guidance.
CRM trades near a 52-week low after a 33.8% YTD slide. Agentforce ARR soars, growth re-accelerates, and valuation looks cheap.
Salesforce, Inc. (CRM) Presents at Mizuho Technology Conference 2026 Transcript
Salesforce laid off employees in a new round of cuts this week. An internal document shows Salesforce's standard severance offer for U.S. employees.
Salesforce laid off employees, according to a WARN notice. Agentforce has had challenges, but annualized revenue surpassed $1 billion recently.