Two Business Insider reporters attended Starbucks' Investor Day, one in person and one virtually. The vibe in the building, featuring coffee samples and collectible merch, was enthusiastic.
Dissatisfaction among some Starbucks baristas has been brewing for years, ever since a Buffalo store voted to unionize in December 2021. More stores followed to form the Starbucks Workers United, which claims some 600 stores have joined its ranks—amounting to only 5% of the 11,000 North American stores.
Starbucks (SBUX) is executing a service-led turnaround, prioritizing throughput and customer experience to drive comparable sales growth and restore margins. SBUX delivered a 4% YoY increase in Q1 FY26 comparable store sales, signaling early success of the Back to Starbucks strategy despite ongoing margin pressure. Management reinstated FY26 guidance with positive comparable sales and operating profit margin improvement, and set FY28 targets for >5% sales growth and 13.5%-15% margins.
Starbucks posted revenue of $9.92 billion, which came in ahead of the forecast for $9.62 billion. Earnings per share (EPS), however, came in at 56 cents, which missed estimates by 3 cents.
Some investors said that Starbucks Corp. (NASDAQ: SBUX) earnings were a sign of a turnaround.
Starbucks Corporation (SBUX) Analyst/Investor Day Transcript
Starbucks ( NASDAQ:SBUX ) can open 650 new stores this year, but if 16,000 existing U.S.
Starbucks is preparing to launch an updated version of its loyalty rewards program. Beginning March 10, the coffee chain will offer a three-tiered rewards structure, with “Green,” “Gold” and “Reserve” levels each offering new, exclusive benefits, the company announced at its Thursday (Jan. 29) 2026 Investor Day.
Starbucks' shares fell about 2% on Thursday after the much-awaited long-term targets were announced.
Starbucks Rewards will reinstitute tiers as part of the company's bid to encourage customers to visit more frequently. The coffee chain made the announcement at its investor day.
Starbucks is hosting an investor day in New York City, and executives are expected to share more about their vision for the company and release a long-term forecast. The coffee chain has been in turnaround mode under CEO Brian Niccol.
Starbucks says sales are up. The "Back to Starbucks" changes look like they're actually working.